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|Ordering Information

You can currently place orders through our official website or at our physical stores.

For special requests or any inquiries, feel free to leave a message, call us at (02) 2345-7669, or send us a message on IG/Facebook, and our team will be happy to assist you. :)

 

|Frequently Asked Questions

 

— Can I purchase cakes directly at your store?

At the moment, we do not offer cakes for in-store purchase. All cakes are made-to-order based on pre-placed orders.

 

— Payment Methods?

1|Bank Transfer (Complete the transfer within 48 hours after placing an online order; if no payment is received, the system will automatically cancel the order)

2|Credit Card (Supports both domestic and international VISA, MasterCard, JCB)

3|LINE Pay

 

— Do you offer free shipping?

Sorry, we currently do not offer free shipping.

 

— Do you sell individual cake slices?

We only offer whole cakes that are 6 inches or larger.

 

— How long does it take to receive my order?

You can select a shipping date on the product order page. Typically, your order will arrive 1-2 days after the shipping date.

*Please note: During peak seasons, such as Mid-Autumn Festival or Lunar New Year, the volume of deliveries may be higher, and we cannot guarantee an exact arrival date. If needed, please select an earlier shipping date to ensure timely delivery.

 

— Are your products suitable for vegetarians?

Our custard rolls, caramel rolls, and St. Honoré cream puffs contain gelatin. The crepes in our fruit mille crepe cake contain trace amounts of alcohol. All other products are suitable for lacto-ovo vegetarians.

 

— Can you accommodate custom orders (e.g., custom cake sizes and shapes)?

Currently, the minimum quantity for custom orders is 20 items or more. If you have any special requests, please contact our service line or message us directly.

 

Service Hours: Tuesday to Saturday|11:00 AM - 6:00 PM Customer Service Hotline: (02) 2345-7669

 

— What is the shelf life and storage method for your products?

Cakes and rolls last 3 days, honey cakes last 5 days, and Sandwich cookies last 14 days. All products must be stored in refrigeration.

 

|Delivery Options

 

【In-Store Pickup】

Pickup hours: 3:00 PM - 6:00 PM

(Special closure dates will be announced on our website, official Facebook, and Instagram pages)

 

Customer Service Hotline: (02) 2345-7669

Business Hours: Tuesday to Saturday|11:00 AM - 6:00 PM

Address: 1F, No. 15-1, Lane 44, Siwei Road, Da’an District, Taipei City

 

【T-Cat Refrigerated Delivery (Available Islandwide)】

Please note that T-Cat does not offer a guaranteed delivery time/date.

The selected time window is for reference only.

 

Small Box: $180 (Capacity: 1 box of cookies / 1 x 6-inch cake)

Medium Box: $260 (Capacity: 2-5 boxes of cookies / 2 x 6-inch cakes)

Large Box: $350 (Capacity: 6-20 boxes of cookies / 3-12 x 6-inch cakes)

*Shipping costs will be automatically calculated based on the number of items in your cart. Specially sized gift boxes will be announced with separate shipping rates.

 

*There is a certain risk associated with home delivery. We are not responsible for any damages incurred during delivery. By choosing the home delivery option, you agree to the above terms. If you cannot accept the risk, please choose in-store pickup.

 

【Lalamove Express Delivery (Only Available within Taipei and New Taipei City)】

All deliveries are dispatched after 3:00 PM.

Motorcycle delivery fees are calculated as follows (starting at $75 per order):

· Within 1-3 km: $10 per km

· Within 1-7 km: $15 per km

· Within 1-20 km: $15 per km

· Over 20 km: $15 per km

*If choosing Lalamove as your delivery option, please ensure someone is available at the delivery address during the selected time. If the delivery cannot be completed due to an unresponsive recipient, the customer will bear the full cost of both the original and return delivery, as well as any subsequent re-delivery charges.

 

*Lalamove delivery also carries some risk. We are not responsible for any damages during delivery. By choosing Lalamove, you agree to these terms. If you cannot accept the risk, please choose in-store pickup.